Our Policies
Processing & Shipping
Orders are generally processed within 2–5 business days. Shipping times vary based on destination and carrier. Tracking information is provided once an order ships. BellaJay Collection is not responsible for carrier delays.
Returns & Exchanges
Eligible products may be returned or exchanged within 7 days of delivery. Items must be unused, unworn, in original condition and packaging, and free from stains, odors, or signs of wear. Contact us before returning an item.
Final Sale Items
For hygiene and safety reasons, certain opened, used, worn, or removed-from-original-packaging products may be final sale, including hair and hair products, earrings, perfume, and body wash.
Damaged Orders
Customers should contact BellaJay Collection within 48 hours of delivery and provide their order information and clear photos or video. We will review the claim and determine an appropriate resolution.
Cancellations
Cancellation requests should be submitted as soon as possible. Cancellation cannot be guaranteed after an order enters processing or has shipped.
Lost Packages
If tracking indicates that a package was delivered but it cannot be located, customers should first contact the shipping carrier. BellaJay Collection may assist where possible but cannot guarantee replacement or reimbursement.